Shipping & Delivery Policy – Medsma Pharma
At Medsma Pharma, we are committed to delivering your medicines and healthcare products safely, securely, and on time. This Shipping & Delivery Policy explains our order processing, delivery timelines, shipping charges, and related terms.
1. Shipping Coverage
We currently ship orders across India.
At present, international shipping is not available.
2. Order Processing Time
Orders are usually processed within 1–2 business days after order confirmation and payment verification.
Orders placed on Sundays or public holidays are processed on the next working day.
Prescription-based medicines are dispatched only after successful prescription verification (if applicable).
3. Delivery Timeline
Estimated delivery time after dispatch:
Metro Cities: 2–4 business days
Other Cities/Towns: 3–6 business days
Remote / Rural Areas: 5–9 business days
Delivery timelines may vary due to courier delays, weather conditions, government restrictions, or unforeseen circumstances.
4. Shipping Charges
Shipping charges (if applicable) are clearly shown at checkout before payment.
Free shipping may be available on orders above a specified cart value (as displayed on the website).
Shipping charges are non-refundable, except in cases where the error is from our side (wrong or damaged product).
5. Order Tracking
Once your order is shipped, you will receive:
A dispatch confirmation SMS / email
A tracking number and tracking link to monitor your order status
6. Delivery Partners
We work with trusted courier and logistics partners to ensure safe delivery of your orders.
7. Damaged, Missing, or Incorrect Orders
If you receive a package that is:
Damaged
Missing items
Incorrect product
Please:
Inform us within 48 hours of delivery
Share order ID and clear photos/videos of the package and items received
After verification, we will arrange a replacement or refund, as applicable.
8. Failed or Delayed Deliveries
If delivery attempts fail due to customer unavailability or incorrect address, the order may be returned to us.
Re-shipping charges (if any) will be borne by the customer in such cases.
Please ensure that your delivery address and contact details are accurate.
9. Delivery of Prescription Medicines
Prescription medicines are dispatched only after:
Valid prescription upload or verification
Compliance with applicable pharmaceutical regulations
Delays may occur if prescription details are incomplete or unclear.
10. Contact for Shipping Queries
For any shipping or delivery-related issues, please contact:
Medsma Pharma
📍 Address: New Janakpuri, Ambala Cantt, Ambala – 133001, Haryana, India
📞 Phone: +91 85700 74936
📧 Email: info@medsmapharma.com